How can we help?

FAQ

Products

Do you have stock?

We believe in slow and sustainable fashion. We make and produce each piece in Spain, and all our orders are on demand. As a result, production and shipping times are slightly longer, approximately 15 working days.

Where can I purchase Corsicana?

You can purchase Corsicana styles from our online store at www.corsicana.es and selected Retailers and Marketplaces.

For personalized orders, please contact us at info@corsicana.es.

Do you offer made-to-measure services?

Yes, we offer made-to-measure / personalization services for select items. Please contact info@corsicana.es for more details and fees.

What if I have a question about sizing or an order?

If you need assistance with sizing or an order placed on www.corsicana.es, feel free to contact our customer support at info@corsicana.es.

Ordering

Can I cancel my order?

We completely get it, we change our minds too! If you need to request a cancellation, please contact us at info@corsicana.es as soon as possible.

Corsicana reserves the right to cancel any order due to availability, pricing errors, or other unforeseen issues.

What if the item I want is out of stock?

If an item is marked as "Sold Out," it may still become available. Contact us at info@corsicana.es to be added to our priority list for restocks

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your pre-order. Our production times are slightly longer, approximately 10-15 working days. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What are the shipping options?

After our 10-15 working days production time; Corsicana offers worldwide shipping. Delivery times after production vary based on location:

  • Spain & Portugal: Express Shipping: 24-48 hours. Standard Shipping: 2-5 business days.
  • European Union: 5-10 business days.
  • International: 7-15 business days (customs processing may affect timing).
Who is responsible for customs duties and taxes?

Customers are responsible for all duties, taxes, or brokerage fees associated with international shipping. Corsicana is not responsible for re-shipping costs for failed deliveries. If a package is returned due to an incorrect address or failure to claim the package, the customer will be responsible for additional shipping costs.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number and a tracking link. Please allow up to 48 hours for tracking updates to appear after receiving the notification.

Can I return or exchange an item?

Yes, Corsicana accepts returns and exchanges within 14 days of delivery, provided that:

  • The item is unused, unworn, unwashed, and unaltered.
  • It includes all original tags and packaging.
  • Customers cover return shipping costs unless the item is defective or incorrect.
    For more details, visit our Returns & Exchanges Policy.
How do I return an item?

To initiate a return:

  1. Email info@corsicana.es with your order number and reason for return.
  2. We will provide you with return instructions.
  3. Ship the item back using a traceable shipping method.
  4. Once received and inspected, we will process your exchange or refund within 7 business days.

General Information

What is Corsicana’s privacy policy?

We collect personal information to enhance your shopping experience, notify you of updates, and process orders. Corsicana treats customer data as confidential and will never share it with third parties. You can read more in our Privacy Policy.

For any additional questions, feel free to contact us at info@corsicana.es.